Terms and conditions

A contract is formed when we issue a booking confirmation and you have paid the deposit. The confirmation, the trip notes issued with it and these conditions together form the agreement between us.

The lead traveller must be 18 or over and is responsible for the accuracy of the details given for everyone on the booking.

A deposit of 20% of the trip cost is payable at the time of booking. The balance is due 60 days before departure. Bookings made within 60 days of departure are payable in full.

Prices are quoted per person sharing a twin or double room unless stated otherwise. Single supplements are shown on each tour page and are payable in addition.

You may move a confirmed departure to a different date free of charge up to 35 days before travel, subject to availability and any difference in price.

Occasionally we have to change an itinerary. Minor changes — a different hotel of the same standard, a reordered day — are notified but do not entitle you to a refund.

If we make a significant change (a change of destination, a reduction in trip length, or a change of departure date of more than 24 hours) you may accept it, transfer to another trip, or cancel for a full refund.

We will not cancel a departure within 45 days of travel except for reasons outside our control, such as extreme weather, civil unrest or government advice against travel.

Comprehensive travel insurance is a condition of travel on every Wanderly trip. It must cover medical treatment and repatriation, and for trekking itineraries it must explicitly cover the maximum altitude reached on the route.

We ask for your policy number and emergency assistance number before departure. We reserve the right to refuse travel to anyone without adequate cover.

Each tour page states a difficulty grading and describes the walking distances and terrain involved. It is your responsibility to satisfy yourself that a trip is within your capabilities.

You must tell us at the time of booking about any medical condition or disability that may affect your trip, or that of others, so we can advise honestly on suitability and make reasonable adjustments.

We accept responsibility for arranging the services described in your confirmation with reasonable skill and care, and for the acts and omissions of the suppliers we contract on your behalf.

We are not liable for events outside our control, or for services you arrange independently while on a trip.

Our liability is limited in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 and the relevant international conventions.

Package holidays sold by Wanderly Travel Ltd are financially protected. Flight-inclusive packages are ATOL protected under licence number 11482; non-flight packages are protected by a trust arrangement.

You will receive an ATOL certificate when you book and pay. Check that everything you booked appears on it.

If something goes wrong while you are away, tell your guide or our 24-hour line immediately so we can put it right there and then. Most problems can be solved on the spot and are far harder to resolve afterwards.

If you remain unhappy, write to hello@wanderly.travel within 28 days of returning. We aim to give a full response within 14 days.

These conditions are governed by the law of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.